0

Error Launching Shotgun Desktop After Update


Something went wrong in the Shotgun Desktop! If you drop us an email at support@shotgunsoftware.com, we'll help you diagnose the issue.

Error: 'FirstLaunchNotification' object has no attribute '_SHOTGUN_DESKTOP_SUPPORT_PAGE_URL'

For more information, see the log file at C:\Users\****\AppData\Roaming\Shotgun\Logs\tk-desktop.log.

 

I did try a fresh install from the new shotgun .exe under apps.

Also in the logs it reads:


2017-06-13 11:42:18,822 [3700 ERROR sgtk.ext.shotgun_desktop.startup] Fatal error, user will be logged out.
Traceback (most recent call last):
  File "C:\Users\****\AppData\Roaming\Shotgun\desktop\install\app_store\tk-framework-desktopstartup\v1.4.9\python\shotgun_desktop\startup.py", line 785, in main
    settings
  File "C:\Users\****\AppData\Roaming\Shotgun\desktop\install\app_store\tk-framework-desktopstartup\v1.4.9\python\shotgun_desktop\startup.py", line 413, in __launch_app
    return __post_bootstrap_engine(splash, app_bootstrap, engine, settings)
  File "C:\Users\****\AppData\Roaming\Shotgun\desktop\install\app_store\tk-framework-desktopstartup\v1.4.9\python\shotgun_desktop\startup.py", line 569, in __post_bootstrap_engine
    startup_descriptor=startup_desc
  File "C:\Users\****\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-desktop\v2.2.3\python\tk_desktop\desktop_engine_site_implementation.py", line 317, in run
    self.desktop_window = desktop_window.DesktopWindow()
  File "C:\Users\****\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-desktop\v2.2.3\python\tk_desktop\desktop_window.py", line 113, in __init__
    self._update_banners()
  File "C:\Users\****\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-desktop\v2.2.3\python\tk_desktop\desktop_window.py", line 309, in _update_banners
    banner = BannerWidget(self._notifs_mgr, notif, parent=self)
  File "C:\Users\Administrator\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-desktop\v2.2.3\python\tk_desktop\banner_widget.py", line 45, in __init__
    self.ui.message.setText(notification.message)
  File "C:\Users\****\AppData\Roaming\Shotgun\bundle_cache\app_store\tk-desktop\v2.2.3\python\tk_desktop\notifications\first_launch_notification.py", line 55, in message
    self._SHOTGUN_DESKTOP_SUPPORT_PAGE_URL
AttributeError: 'FirstLaunchNotification' object has no attribute '_SHOTGUN_DESKTOP_SUPPORT_PAGE_URL'

0 comments

Please sign in to leave a comment.