We've received a good amount of feedback from clients that use Tickets that, like Tasks, they'd like to see Tickets they're assigned in My Tasks. Prior to 5.0, we were also receiving a lot of feedback that people wanted Tasks to be threaded like Tickets (with conversations / replies), and others wanted Tickets to show up on the gantt like Tasks. This led us to believe that Tasks and Tickets were very similar.
After releasing activity streams in 5.0, Tasks now have conversation threads, making them a lot more like Tickets. Now we're wondering if we need *both* Tasks and Tickets, or if they're really the same thing--an entity that gets used to track work that needs to be done.
We're leaving this feature request open-ended to hear from clients how they use Tickets if they think Tasks would work as a replacement, or if Tasks are still missing something that prevents them from working like Tickets.
