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Playlist notes email notification not working?

ed mendez

September 24, 2009 13:42

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When you add a note via the playlist, no email is being sent. The note is entered, linked to artist, shot and version, just no email. Is this a bug or user error?

Thanks,

ed

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3 comments

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  Nephi Sanchez September 24, 2009 19:35

  Hi Ed,

  
  Can you double check that the person(s) that the note is addressed to have their email notifications turned on?  If you're an admin you can check this from a People page - just bring on the field 'Subscribe to My Notes Emails' and verify that the box is checked?  Then from that same page, double check that the User's email is valid.  If both of these things check out then it's a bug and we'll dig deeper!

   

  Cheers,

  Nephi

• 0
  
  Shelley Andagan July 25, 2016 17:56

  Having the same problem AND artist missed all client notes on an emergency job. 

  Settings above are already set for this user.

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  Andrew Lawrence July 25, 2016 18:12

  Hi Shelly,

  Apologies for the problems here, since this is an old thread, is it possible to open a request by emailing "support@shotgunsoftware.com" and we'll look into this right away

  Cheers,

  Andrew