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Version Preview skips frames

Sometimes during our dailies, we will be viewing a version and while framing through the frames will jump around. We will be looking at frame 36, when it should be frame 42 or similar. It seems to happen randomly, but it will continue on that version until the user logs out of shotgun. It does not jump around when the version is playing through. We usually look at versions through the Shots page.

 

It is incredibly frustrating to not be able to annotate a frame we want to make a note on because it suddenly disappears. If there is any solution to this please let me know. When it happens again I will be able to send a screenshot.

 

Thank you!

1 comment

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    Brandon Foster

    Hi Jenab,

    Thank you for the report, and sorry for the trouble. The next time you observe this happening on your site, can you send a message to support@shotgunsoftware.com with the following info:

    - A link to the Version exhibiting the behavior

    - The frame(s) that appear to be skipping

    - Which browser (including release number), and OS you are using

    Someone from our support team will be able to investigate more thoroughly with that information.

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